Frequently Asked Questions

Everything you need to know about sending personalized gifts and birthday cakes to Pakistan from the USA, UK and worldwide. Can't find your answer? Email us at [email protected].

Ordering & delivery across Pakistan

How do I send gifts to Pakistan from the USA, UK or abroad?
Simply choose your gift, enter your loved one's name, address and city in Pakistan, add a personal message, and pay online. We personalise, pack and deliver it across Pakistan, so you can send gifts to Pakistan from the USA, UK, Canada, Australia or anywhere in the world.
Which cities do you deliver gifts to in Pakistan?
We deliver gifts nationwide across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Sialkot, Peshawar, Gujranwala, Hyderabad, Bahawalpur, Quetta, Sargodha, Sahiwal, Sukkur, Sheikhupura, Mardan, Gujrat, Abbottabad, Rahim Yar Khan, Wah Cantt, Jhang and Mirpur (AJK).

Birthday cakes & same-day delivery

Do you deliver birthday cakes in Pakistan?
Yes, we deliver fresh birthday cakes across major cities in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Sialkot, Peshawar, Gujranwala and Hyderabad.
Can I get same-day birthday cake delivery in Pakistan?
Yes. For same-day cake delivery in Pakistan, place your order before 12:00 noon (Pakistan time). Orders placed after the cut-off are delivered the next day.

Customized, name & photo gifts

Can I order customized gifts with a name on them?
Yes. You can add any name to our personalized gifts, such as name mugs, name LED lamps and name necklaces. Just enter the name exactly as you want it printed or engraved.
Can I put a photo on the gift (photo gifts)?
Absolutely. Upload your photo and we will create custom photo gifts, including photo mugs, photo frames, photo lamps and photo wallets printed with your picture.
Can I change the name or photo on a product?
Yes, almost every customized gift lets you change the name and the photo. Add your details at checkout and we will personalise the gift exactly the way you want.
What customized gifts do you offer?
We offer customized mugs, LED lamps, photo frames, jewellery, wallets, perfumes and gift hampers, all personalised with names, photos or messages.

Best gifts for every occasion

What are the best gifts for birthdays, anniversaries and weddings?
For birthdays, personalized mugs, photo lamps and birthday cakes are favourites. For anniversaries and weddings, custom photo frames, name jewellery and engraved gifts make the best presents.
Can I send gifts for Eid, Valentine's Day, Mother's Day and other events?
Yes, we have the best gifts for every occasion, including birthdays, anniversaries, weddings, Eid, Valentine's Day, Mother's Day, Father's Day, new baby, graduation and congratulations.

Payment, privacy & overseas orders

How do I pay from abroad?
You can place and pay for your order securely online from the USA, UK, Canada, Australia, the Gulf or anywhere in the world. Prices are shown in PKR; please see checkout for the current payment options.
Are my uploaded photos kept private?
Yes. Your uploaded pictures are used only to create your gift and are kept strictly confidential. We never share, sell or publish customer photos.

Wrapping, delivery time & returns

Do you offer gift wrapping and a personal card message?
Yes, you can add gift wrapping and a custom notes card with your own message at checkout to make your gift extra special.
How long does delivery take?
Ready-made gifts are quick, while personalized items need a little preparation time, so order a few days before the occasion. Birthday cakes can be delivered same-day if ordered before 12 noon.
What is your return and refund policy?
We do not offer cash refunds, but if your gift arrives damaged, email [email protected] within 7 days of delivery with photos, and we will arrange an easy claim or replacement.